Customer Service News (26 Oct 2014 - 1 Nov 2014)

Here's a collection of interesting Customer Service News from around the web (26 Oct 2014 - 1 Nov 2014).

Customer Service Robots To Roam The Aisles At Lowe's 

From CBS News

As part of an improvement strategy, Lowe is testing four robots for a customer duty post to more likely assist customers with anything. It is safe to say that Lowe is taking the turn to technology hoping to make a positive impact on their customer service. We’ll have to see where it gets them.

Read more here

Ryanair Named Second Worst Brand In The World For Customer Service

From Daily Mail,  By Andrea Magrath 

Not so long ago, Comcast made headlines with their not-so-likable customer service performance, but do not be shocked when you find out that they do not top the list of the worst brand in the customer service space. Not even second.

Ryanair is a European airline famous for their low-cost fares, but the downside to their ridiculous discount is their ridiculously bad customer service. Want more bad news? Ryanair only nabbed second place. AXA insurance just tops it all off.

Read more here

5 Ways To Grow Your Business With Customer Service 

From SalesForce, By Lauren Habig

If you have been struggling with your business because of lack of resources, or you just don’t have the time, maybe you need a new perspective or strategy. Lauren introduces us to the customer service motivated, Blowfish Effect.

There are five ways to achieve the “Blowfish”, and they are all centered on the fundamentals of customer service.

Read more here

Health Department Employee Suspended For Talking Like A Robot On Customer Service Hotline 

From Daily Mail, By Alexandra Klausner

More times than not, we are greeted by a completely automated customer service representative whenever we call a certain company. Often, these voices are recorded and stacked within machines and are made to answer questions with generic queues. One man tried to disguise himself like one of these automated robots, and it backfired.

The man reportedly did it for five times last 2013 and was recently ordered suspension for 20 working days.

Read more here

Customer Service News (18-25 Oct 2014)

Here's a collection of interesting Customer Service News from around the web (18-25 Oct 2014).

IT'S NO LONGER A QUESTION WHETHER TO USE SOCIAL MEDIA FOR CUSTOMER SERVICE

From Entrepreneur, By Shana Starr

If a business isn’t in social media then I don’t know what the owner’s thinking. Social media can literally drive a business into the peak of the PR rankings, but it can also bring it down to the abyss.

Shanne gave great examples, but exemplary performance from Lululemon takes it home by a long shot.

Read more here

Clothing Firm’s Remarkably Rude Customer Service Goes Viral

From Metro, By Adam Boult

Whether you agree or disagree, it is certain that Hawke & Co got our attention. Was the publicity good? Not even close.

This is an amazing story, may it be an experiment or not. It is very clear that Hawke & Co has a lot of resolution to get on with.

Read more here

5 Strategies to Instill Brand Loyalty in Today’s Young Customers

From Entrepreneur, By Peter Gasca

Young customers make up a big part of the consumer force. It is a very evident fact that they are mobile most of the time, and it’s not hard to see them on social media.

There are hundreds of strategies you can try but these 5 strategies are tested and get you closer to the young customers, surely.

Read more here

Only Companies with Impeccable Customer Service will Survive the Zombie Apocalypse

From BrianSolis, By Peter Shankman 

Peter Shankman is the author of Zombie Loyalists: Using Great Service to Create Rabid Fans. Rest assured, the idea of great customer service to impact the greater mass is not new to him.

He proposes a very daunting question, and may very well influence most business out there: If advertising and marketing doesn’t have anywhere near the hold that a trusted recommendation does, what will save the business of today and long into tomorrow? Or as we see it, Zombie Apocalypse.

Read more here

Convenience Store Cashier Awarded for Customer Service

From News Republican, By Whitney Sager

Recognition is something many people want and a few others deserve. Joshua Coburn likes giving recognition to those who truly earn it and shares it on social media for all to see.

Rachel McPherson is the receiver of this recognition as she displayed great customer service to Coburn. As Coburn puts it, “She is a shining example of a young person doing great things. She held the door for me, greeted me with a kind and honest smile, and was super respectful. It really is the about the little things and Rachel is a role model for how to treat others.”

Read more here