Here's a collection of interesting Customer Service News from around the web (14-20 September 2014).
Handling Dissatisfied Customers Successfully, To Win Them Back
From Small Business Trends, By Annie Pilon
It's never a fun moment when customers tell you that they're not satisfied. The most pivotal moment of this conversation is whether you can get them back.
Tech Has Raised the Bar on Customer Experience Higher than Ever; Here’s Why You Should Care
From VentureBeat, By PV Kannan
The current generation undoubtedly demands a certain level of customer experience to reciprocate the advancement in technology. Business ought to be concerned now, more than ever, on providing nothing but the best customer service.
Tech Executives Alfred Lin, Micheal Moritz, and George Shaheen discuss the issue and share insights on what enterprises should aim for when setting customer service goals.
How to Fix Your Service Experience for Customers with Disabilities — What Kanye Should Have Learned
From Forbes, By Micah Solomon
Kanye West, being the man that he is, got caught up in another scandalous outrage. He allegedly stopped his concert in Sydney to insist two disabled audience to get up from their wheelchairs. There are certain people with specific needs, and people with disabilities should be treated accordingly.
Good Customer Service Really Isn’t That Hard!
By Jan Osmond
What is the secret sauce to good customer service? Stay connected to the customers and provide great customer experience all throughout. Point taken, customer service isn’t that hard!
What Great Social Customer Service LOOKS Like
From Business2Community, By Theresa Mills
Customer service is really engaging in real conversations with real people in real time. This article gives us an example of great customer service, brought to you by Nordstrom.