6 WAYS YOU CAN DELIVER A CUSTOMER EXPERIENCE WORTHY OF YOUR CUSTOMER’S DIME
From SAP, By Shelly Dutton
Here are six best practices top brands use to deliver the consistency customers crave and employees constantly seek
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55% OF CUSTOMERS CAN’T REMEMBER HAVING A SUCCESSFUL EXPERIENCE [INFOGRAPHIC]
From Adweek, By Kimberlee Morrison
(Social Times) SDL surveyed nearly 3,000 customers in nine countries to find out more about their customer service experiences. 76 percent of survey participants say their worst customer service happened within the last two years. 55 percent couldn’t remember a single success.
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5 WAYS CUSTOMER INTERACTION CAN IMPROVE YOUR BUSINESS
From Zopim, By Emily Hunter
Customers will call, customers will interact, and customers will even vent at you. But the truth is, each interaction (whether good or bad) provides information about how your company can do better. Here are 5 ways customer interaction can improve your business.
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WHY ENGAGEMENT IS THE KEY TO TURNING CUSTOMERS INTO PROMOTERS
From Forbes, By John Rampton
In today’s world of social networks, online engagement and transparency, the customer holds all the cards when it comes to how a brand is perceived. And businesses can thrive or fail based solely on the type of experience they provide to their customers.
10 LAWS OF CUSTOMER SUCCESS #PULSECONF2015
From CMSwire, By Lori Alcala
Whatever you think of the concept of customer success, this much is true: there are plenty of believers. Anyone – or any company – should be able to find at least one, if not ten, great ideas that can help create a better customer relationship.