Here's a collection of interesting Customer Service News from around the web (2-8 November 2014).
Singapore Airlines Jets into First Place Thanks to Customer Service
From The National
If you want to elevate your business to a higher ground, look no further than Singaporean Airlines.
It's mandatory for flight attendants to possess great customer service skills, but Singaporean Airlines trains their employees to be number 1. This means they out-class and out-serve competitions such as Dubai-based airlines and Asian luxury flights.
Read more here
Should Your Business Care About Customer Service in Social Media?
From Helpsocial
This is a very perplexing question for many companies. However, the majority of your customers are on social media, and it would be foolish to not have a strategy and engage with this channel..
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5 Tips for Delivering Excellent Customer Service through Email
From Social Media Today, By Elizabeth Victor
A number of businesses are tasked to face customer service responsibilities through email and though it may seem easy to some, it requires a high level of conversational skills to do it well. Elizabeth gives us five amazing tips to succeed on this very artful task.
Read more here
6 Ways Social Media Is Key to Your Customer Service Strategy
From Business 2 Community, By Ben Puzzuoli
A great factor Ben mentions is Immediate Response Time, and it's one of the most (if not the most) valuable factors why we’re using social media. There are five more factors, you should check out too.
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3 E’s of Intelligent Customer Service
From YFS Magazine, By Arundhuti Roy
There are plenty of ways to execute a great customer service plan and they all deliver great results, but here we have 3 E’s that can make Customer Service a little bit easier for you.
Engage, Enhance, and Elevate; these are the three ways to get that engine running. It's important to work hard on your skills, but never forget to work smart.
Read more here