Here's a collection of interesting Customer Service News from around the web (21-28 September 2014).
The Apple Store Guide to Insanely Great Customer Service
From Shopify, By Humayun Khan
Apple takes pride in their highly-trained staff and this article outlines the ultimate crash course to great customer service.
5 Ways to Dazzle and Delight Your Customers This Holiday Season
From Entrepreneur, By Sujan Patel
Do you feel the weather changing? Your customers can feel that too, and to them it’s a great signal to go shopping! With the holiday season coming in, every entrepreneur has to figure out how to get the most out of it. Sujan gives us important tips on creating awareness and to improve sales for every kind of business out there!
5 Reasons Companies Fail at Customer Service
From Hyken.com, By Shep Hyken
It seems like every business out there boasts highly of their customer service procedures. Yes, some can execute it to perfection but not all can do it right. Maybe it’s not the employee, or the procedure itself, maybe it’s just the lack of, as Shep puts it, common sense. It’s true that most companies know what it takes to provide great customer service - they just have a hard time executing.
Why Are Emotional Connections the Key to Exceptional Customer Service?
From Disney Institute, By Bruce Jones
It’s never enough to complete a transaction with a seemingly robotic conversation trend, what it takes is a simple engagement that’s both sincere and genuine. Bruce puts it in a very fitting quote, “Aim for your customers’ hearts, not just their heads.” Great relationships will eventually prolong a customer’s engagement and will give you nothing but positive feedback, which is ultimately the goal of any organization.
Comcast’s Infamously Bad Customer Service Isn’t Incompetence –It’s a Choice
From BGR, By Brad Reed
Is Comcast really bad at customer service? Another incident surfaced highlighting Comcast’s infamous customer service. However, this time, it’s all about dropping calls and no response. Is Comcast really bad at delivering customer service? Or is it a choice?