Here's a collection of interesting Customer Service News from around the web (28 September - 4 October 2014).
We Can’t Always Describe It, but We All Know Poor Customer Service When We See It
From Inman News, By Teresa Boardman
You may not be mindful of the customer’s reaction when you try to give them a good experience, but they all know when good customer service is lacking.
3 Unlikely Service Phrases that Make Customers Unbelievably Happy
From Salesforce, By Rebecca Brown
Having a script or some standard phrases can make our job a little bit easier right? But there might be something missing in your stocked script that can make your customers really happy. There are simple phrases, but they give the most impact.
5 Tips on Building an Epic Customer-Support Team
From Entrepreneur, By Leyla Seka
Even if you decide to outsource, you’ll still need a strong and sturdy customer support team to frontline your customer service. However, developing the right team doesn’t happen quickly. Leyla outlines 5 helpful tips for forming your customer support team.
Customer Service Is Becoming More Kafkaesque by the Day
From The Guardian, By Oscar Rickett
Do we see the hostility of life in customer service? Or is it just because right before you make that call, you’re in distraught and completely clueless? Oscar puts in a quote from an airline official played by a Slavoj Žižek sound-alike talking to confused travellers, “If there is a problem, fill out a complaint form, and place it in an envelope addressed to the name of the hospital in which you were born”. This is an article really worth reading.
Comcast Vows: We’ll Fix Our Customer Service
From WCVB, By Chris Isidore
A bunch of embarrassing videos and recordings have been spreading around the internet, and it is not good news for Comcast. Which is why, in response to this depressing situation, they vow to improve their customer service.