Here's a collection of interesting Customer Service News from around the web (20 Nov - 6 Dec 2014).
Customer Service and the Happiness Factor
From Huffington Post, By Dorris Higginbotham
“The best results stem from a culture of happiness.” Happy employees lead to happy customers. It’s imperative employers create a happy work environment with happy employees in order to create happy customers.
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The Future of Customer Loyalty
From Entrepreneur, By Carol Roth
Carol talks to us about that card we always seem to get from our trusty coffee shops which has “VIP” written all over it. We may get a discount, a free upsize, or even a free drink, but at the end of the day we’re all treated like a loyal customer. Carol explains the future of customer loyalty.
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Alaska Airlines Salt Lake City employees help customer get home during emergency
From Alaska Airlines, By Dianne McGinness
Lauren Stewart was in Las Vegas for a vacation when her 7-year-old son, Ryder, suddenly fell into a critical condition with breathing trouble. She took a one way ticket back home with a one-day layover in Salt Lake City. When she arrived in Salt Lake, she found out that her ride back home was delayed. Lucky for her, Customer Service Lead Alec Robinson was on the ticket-counter that day and Alec did all he can to get Lauren back home as soon as possible.
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Mirror, Mirror on the (Nordstrom) Wall, Who Has the Coolest Customer Experience of them All?
From Loyalty360, By Nicole Hamilton
Last Black Friday, Mannequins were replaced by touch walls (supposedly a bigger version of a screen) in an attempt to make the experience more engaging and true to life. This is a technology developed by eBay, which features touchscreen mirrors that customers in the fitting room can use to track the items in the store’s inventory.
The mirror can make recommendations and show data to the customers. This also lets customers pay for their chosen items. Associates can also communicate with shoppers as they try on clothes to bring them requested clothing!
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