15 traits of top tier support departments

From Help Scout By Gregory Ciotti

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

3 questions to ask before launching live chat for customer service

From CustomersThatStick By Adam Toporek

Live chat allows organizations to assist online customers in real time. When customers run into a problem, the customer can immediately take advantage of the live chat feature, interact with reps, and hopefully have their question answered or issue resolved quickly. However, investing in a new or lightly staffed customer service channel comes at a cost. Live chat is not for every customer, or every organization.

6 ways to keep your inside sales reps motivated

From Texocc By Silky Sinha

Motivating and engaging your employees is directly linked to company revenue, employee retention and customer satisfaction. But, motivating a sales team and garnering loyalty and commitment from them is a huge challenge for many sales leaders.

CUSTOMER EXPERIENCE IS THE BRAND DIFFERENTIATOR

From Loyalty360 By Jim Tierney

Customer experience is such a massively important focus now for brands because they know it can be the most crucial differentiating factor in their collective goal of brand loyalty.

WANT BETTER CUSTOMER REVIEWS? BE A BETTER COMPANY

From Fast Company By Jim Tierney

Customers will tolerate being screwed over by a company much more calmly if that company gives a slice of its profits to good causes.