Here's a collection of interesting Customer Service News from around the web (9-15 Nov 2014).

Who Has the Best Customer Service?

From King 5 News, By Matt Granite

There are companies who deliver good service and then there are companies who deliver great service. The distinct characteristics of these top companies are good call service, great deals, and better social media response time!

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Shoppers Punish Retailers for Poor Customer Service

From The Star, By Francine Kopun

Companies that provide a sub-standard level of customer service actually influence a customer’s purchase making decision.

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The 2-Step Process for Excellent Customer Service

From Entrepreneur, By Dan Kennedy

Companies can improve their customer service in two easy steps: (1) Train your entire team to deliver exceptional customer service and (2) Consistently reinforce your customer service expectations with your team.

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Canadians Willing to Spend More for Excellent Customer Service

From Marketing, By Michelle Dipardo

Research shows that three quarters of Canadians are willing to spend more with companies offering exceptional levels of customer service.

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