Here's a collection of interesting Customer Service News from around the web (18-25 Oct 2014).
IT'S NO LONGER A QUESTION WHETHER TO USE SOCIAL MEDIA FOR CUSTOMER SERVICE
From Entrepreneur, By Shana Starr
If a business isn’t in social media then I don’t know what the owner’s thinking. Social media can literally drive a business into the peak of the PR rankings, but it can also bring it down to the abyss.
Shanne gave great examples, but exemplary performance from Lululemon takes it home by a long shot.
Read more here
Clothing Firm’s Remarkably Rude Customer Service Goes Viral
From Metro, By Adam Boult
Whether you agree or disagree, it is certain that Hawke & Co got our attention. Was the publicity good? Not even close.
This is an amazing story, may it be an experiment or not. It is very clear that Hawke & Co has a lot of resolution to get on with.
Read more here
5 Strategies to Instill Brand Loyalty in Today’s Young Customers
From Entrepreneur, By Peter Gasca
Young customers make up a big part of the consumer force. It is a very evident fact that they are mobile most of the time, and it’s not hard to see them on social media.
There are hundreds of strategies you can try but these 5 strategies are tested and get you closer to the young customers, surely.
Read more here
Only Companies with Impeccable Customer Service will Survive the Zombie Apocalypse
From BrianSolis, By Peter Shankman
Peter Shankman is the author of Zombie Loyalists: Using Great Service to Create Rabid Fans. Rest assured, the idea of great customer service to impact the greater mass is not new to him.
He proposes a very daunting question, and may very well influence most business out there: If advertising and marketing doesn’t have anywhere near the hold that a trusted recommendation does, what will save the business of today and long into tomorrow? Or as we see it, Zombie Apocalypse.
Read more here
Convenience Store Cashier Awarded for Customer Service
From News Republican, By Whitney Sager
Recognition is something many people want and a few others deserve. Joshua Coburn likes giving recognition to those who truly earn it and shares it on social media for all to see.
Rachel McPherson is the receiver of this recognition as she displayed great customer service to Coburn. As Coburn puts it, “She is a shining example of a young person doing great things. She held the door for me, greeted me with a kind and honest smile, and was super respectful. It really is the about the little things and Rachel is a role model for how to treat others.”
Read more here