Here's a collection of interesting Customer Service News from around the web (26 Oct 2014 - 1 Nov 2014).
Customer Service Robots To Roam The Aisles At Lowe's
From CBS News
As part of an improvement strategy, Lowe is testing four robots for a customer duty post to more likely assist customers with anything. It is safe to say that Lowe is taking the turn to technology hoping to make a positive impact on their customer service. We’ll have to see where it gets them.
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Ryanair Named Second Worst Brand In The World For Customer Service
From Daily Mail, By Andrea Magrath
Not so long ago, Comcast made headlines with their not-so-likable customer service performance, but do not be shocked when you find out that they do not top the list of the worst brand in the customer service space. Not even second.
Ryanair is a European airline famous for their low-cost fares, but the downside to their ridiculous discount is their ridiculously bad customer service. Want more bad news? Ryanair only nabbed second place. AXA insurance just tops it all off.
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5 Ways To Grow Your Business With Customer Service
From SalesForce, By Lauren Habig
If you have been struggling with your business because of lack of resources, or you just don’t have the time, maybe you need a new perspective or strategy. Lauren introduces us to the customer service motivated, Blowfish Effect.
There are five ways to achieve the “Blowfish”, and they are all centered on the fundamentals of customer service.
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Health Department Employee Suspended For Talking Like A Robot On Customer Service Hotline
From Daily Mail, By Alexandra Klausner
More times than not, we are greeted by a completely automated customer service representative whenever we call a certain company. Often, these voices are recorded and stacked within machines and are made to answer questions with generic queues. One man tried to disguise himself like one of these automated robots, and it backfired.
The man reportedly did it for five times last 2013 and was recently ordered suspension for 20 working days.
Read more here