Customer Service News (2-8 November 2014)

Here's a collection of interesting Customer Service News from around the web (2-8 November 2014).

Singapore Airlines Jets into First Place Thanks to Customer Service

From The National

If you want to elevate your business to a higher ground, look no further than Singaporean Airlines.

It's mandatory for flight attendants to possess great customer service skills, but Singaporean Airlines trains their employees to be number 1. This means they out-class and out-serve competitions such as Dubai-based airlines and Asian luxury flights. 

Read more here

Should Your Business Care About Customer Service in Social Media?

From Helpsocial

This is a very perplexing question for many companies. However, the majority of your customers are on social media, and it would be foolish to not have a strategy and engage with this channel..

Read more here

5 Tips for Delivering Excellent Customer Service through Email

From Social Media Today, By Elizabeth Victor 

A number of businesses are tasked to face customer service responsibilities through email and though it may seem easy to some, it requires a high level of conversational skills to do it well. Elizabeth gives us five amazing tips to succeed on this very artful task. 

Read more here

6 Ways Social Media Is Key to Your Customer Service Strategy

From Business 2 Community, By Ben Puzzuoli 

A great factor Ben mentions is Immediate Response Time, and it's one of the most (if not the most) valuable factors why we’re using social media. There are five more factors, you should check out too.

Read more here

3 E’s of Intelligent Customer Service

From YFS Magazine, By Arundhuti Roy

There are plenty of ways to execute a great customer service plan and they all deliver great results, but here we have 3 E’s that can make Customer Service a little bit easier for you.

Engage, Enhance, and Elevate; these are the three ways to get that engine running. It's important to work hard on your skills, but never forget to work smart.

Read more here

Customer Service News (26 Oct 2014 - 1 Nov 2014)

Here's a collection of interesting Customer Service News from around the web (26 Oct 2014 - 1 Nov 2014).

Customer Service Robots To Roam The Aisles At Lowe's 

From CBS News

As part of an improvement strategy, Lowe is testing four robots for a customer duty post to more likely assist customers with anything. It is safe to say that Lowe is taking the turn to technology hoping to make a positive impact on their customer service. We’ll have to see where it gets them.

Read more here

Ryanair Named Second Worst Brand In The World For Customer Service

From Daily Mail,  By Andrea Magrath 

Not so long ago, Comcast made headlines with their not-so-likable customer service performance, but do not be shocked when you find out that they do not top the list of the worst brand in the customer service space. Not even second.

Ryanair is a European airline famous for their low-cost fares, but the downside to their ridiculous discount is their ridiculously bad customer service. Want more bad news? Ryanair only nabbed second place. AXA insurance just tops it all off.

Read more here

5 Ways To Grow Your Business With Customer Service 

From SalesForce, By Lauren Habig

If you have been struggling with your business because of lack of resources, or you just don’t have the time, maybe you need a new perspective or strategy. Lauren introduces us to the customer service motivated, Blowfish Effect.

There are five ways to achieve the “Blowfish”, and they are all centered on the fundamentals of customer service.

Read more here

Health Department Employee Suspended For Talking Like A Robot On Customer Service Hotline 

From Daily Mail, By Alexandra Klausner

More times than not, we are greeted by a completely automated customer service representative whenever we call a certain company. Often, these voices are recorded and stacked within machines and are made to answer questions with generic queues. One man tried to disguise himself like one of these automated robots, and it backfired.

The man reportedly did it for five times last 2013 and was recently ordered suspension for 20 working days.

Read more here

Customer Service News (18-25 Oct 2014)

Here's a collection of interesting Customer Service News from around the web (18-25 Oct 2014).

IT'S NO LONGER A QUESTION WHETHER TO USE SOCIAL MEDIA FOR CUSTOMER SERVICE

From Entrepreneur, By Shana Starr

If a business isn’t in social media then I don’t know what the owner’s thinking. Social media can literally drive a business into the peak of the PR rankings, but it can also bring it down to the abyss.

Shanne gave great examples, but exemplary performance from Lululemon takes it home by a long shot.

Read more here

Clothing Firm’s Remarkably Rude Customer Service Goes Viral

From Metro, By Adam Boult

Whether you agree or disagree, it is certain that Hawke & Co got our attention. Was the publicity good? Not even close.

This is an amazing story, may it be an experiment or not. It is very clear that Hawke & Co has a lot of resolution to get on with.

Read more here

5 Strategies to Instill Brand Loyalty in Today’s Young Customers

From Entrepreneur, By Peter Gasca

Young customers make up a big part of the consumer force. It is a very evident fact that they are mobile most of the time, and it’s not hard to see them on social media.

There are hundreds of strategies you can try but these 5 strategies are tested and get you closer to the young customers, surely.

Read more here

Only Companies with Impeccable Customer Service will Survive the Zombie Apocalypse

From BrianSolis, By Peter Shankman 

Peter Shankman is the author of Zombie Loyalists: Using Great Service to Create Rabid Fans. Rest assured, the idea of great customer service to impact the greater mass is not new to him.

He proposes a very daunting question, and may very well influence most business out there: If advertising and marketing doesn’t have anywhere near the hold that a trusted recommendation does, what will save the business of today and long into tomorrow? Or as we see it, Zombie Apocalypse.

Read more here

Convenience Store Cashier Awarded for Customer Service

From News Republican, By Whitney Sager

Recognition is something many people want and a few others deserve. Joshua Coburn likes giving recognition to those who truly earn it and shares it on social media for all to see.

Rachel McPherson is the receiver of this recognition as she displayed great customer service to Coburn. As Coburn puts it, “She is a shining example of a young person doing great things. She held the door for me, greeted me with a kind and honest smile, and was super respectful. It really is the about the little things and Rachel is a role model for how to treat others.”

Read more here

Customer Service News (October 5 – 11, 2014)

Here's a collection of interesting Customer Service News from around the web (5-11 October 2014).

Customer Service Week 2014: Six Ways To Make It Last All Year

From Forbes, By Micah Solomon

It’s National Customer Service Week! Here are 6 tips to ensure your optimal performance lasts longer than a week. doesn’t nlast for only a week.

Read more here

The Key To Ideal Customer Service: Making Exceptions

From Duct Tape Marketing, By Duane Forrester

In today’s generation, consumers have all the right to rant about their least-favorite moments, particularly when it comes to bad customer service. What can companies do? Improve their customer service to a level where consumers can boast about how awesome their experience was interacting with client reps!

What is the key to making consumers very happy? Exceptions. Bending the policy for the sake of great customer experience, that’s what gives companies an A+ on social media.

Read more here

Why Most Customer Experience Programs Fail

From Beyond Philosophy, By Colin Shaw

In every customer experience program, there is a single, most-imperative factor that binds everything together, and that is being customer-centric. However, that seems to be the problem of many businesses out there. Businesses often times view data charts, study the demographics and conduct surveys and research but leave out one important thing. Colin gives us the solution to this problem, as he dishes out the ultimate guide to customer-centricity.

Read more here

15 Essential Best Practice Tips for Social Customer Service

From Econsultancy, By Luke Brynley-Jones

Social media might very well be the best avenue for customer service. Especially because almost everybody goes online almost every day and consumers are eager to know about the next viral customer service issue. However, going online involves a number of responsibilities and a single screw-up can lead to a multitude of disasters. Luke gives us a heads up on how to execute the best social media customer service.

Read more here

Indy Airport Introduces Customer Service Robot

From wishtv.com

Indianapolis International Airport recently introduced these hefty representatives, but they have no names yet. A human customer service representative can monitor and track the robots within the vicinity. The human customer service representative controls the robot from a desk on the 4th floor.

Read more here

Customer Service News (September 28 – October 4, 2014)

Here's a collection of interesting Customer Service News from around the web (28 September - 4 October 2014).

We Can’t Always Describe It, but We All Know Poor Customer Service When We See It

From Inman News, By Teresa Boardman

You may not be mindful of the customer’s reaction when you try to give them a good experience, but they all know when good customer service is lacking.

Read more here

3 Unlikely Service Phrases that Make Customers Unbelievably Happy

From Salesforce, By Rebecca Brown

Having a script or some standard phrases can make our job a little bit easier right? But there might be something missing in your stocked script that can make your customers really happy. There are simple phrases, but they give the most impact.

Read more here

5 Tips on Building an Epic Customer-Support Team

From Entrepreneur, By Leyla Seka

Even if you decide to outsource, you’ll still need a strong and sturdy customer support team to frontline your customer service. However, developing the right team doesn’t happen quickly. Leyla outlines 5 helpful tips for forming your customer support team.

Read more here

Customer Service Is Becoming More Kafkaesque by the Day

From The Guardian, By Oscar Rickett

Do we see the hostility of life in customer service? Or is it just because right before you make that call, you’re in distraught and completely clueless? Oscar puts in a quote from an airline official played by a Slavoj Žižek sound-alike talking to confused travellers, “If there is a problem, fill out a complaint form, and place it in an envelope addressed to the name of the hospital in which you were born”. This is an article really worth reading.

Read more here

Comcast Vows: We’ll Fix Our Customer Service

From WCVB, By Chris Isidore

A bunch of embarrassing videos and recordings have been spreading around the internet, and it is not good news for Comcast. Which is why, in response to this depressing situation, they vow to improve their customer service.

Read more here